Privacy Policy

Last updated: 07.09.2026

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The Serenity Sculpt Method ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.serenitysculptmethod.com] or use our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

‍The Serenity Sculpt Method is based in Banstead, Surrey, and provides body sculpting, lymphatic drainage, and related wellness treatments.

‍Email: kate@serenitysculptmethod.com

2. What Information We Collect

‍ We may collect the following types of personal information:

  • Contact details — name, email address, phone number, submitted via contact or booking forms

  • Booking information — appointment dates, treatment preferences, and any health information you voluntarily provide relevant to your treatment (e.g. medical conditions, allergies, pregnancy status, post-surgical status)

  • Payment information — processed securely via our payment provider; we do not store full card details ourselves

  • Technical data — IP address, browser type, device information, and browsing behaviour, collected automatically via cookies (see our Cookie Policy)

  • Marketing preferences — if you sign up to our mailing list or newsletter

3. How We Use Your Information

‍We use your personal information to:‍ ‍

  • Book, manage, and remind you of appointments

  • Provide safe and appropriate treatment (including reviewing health information you share)

  • Process payments

  • Respond to enquiries and provide customer support

  • Send marketing communications, where you have opted in (you can unsubscribe at any time)

  • Improve our website and services through analytics

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

‍ ‍Under UK GDPR, we rely on the following legal bases:

  • Consent — for marketing emails and non-essential cookies

  • Contract — to fulfil a booking or provide a treatment you've requested

  • Legitimate interests — to improve our services and communicate with existing clients about relevant offers

  • Legal obligation — where we're required to retain records (e.g. for insurance or tax purposes)

‍ ‍Health-related information you share with us for treatment purposes is treated as special category data and is only processed with your explicit consent, and solely to ensure your treatment is safe and appropriate.

5. Sharing Your Information

‍We do not sell your personal information. We may share data with trusted third parties who help us run our business, including:

  • Booking and scheduling platforms (Acuity)

  • Payment processors like Stripe, Squarespace Payments.

  • Email marketing platforms like Squarespace Email Campaigns, Mailchimp

  • Website hosting and analytics providers (Squarespace, Google Analytics)

These providers only process your data on our instructions and are required to keep it secure.

6. International Transfers

‍Some of our third-party providers (such as Squarespace) may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymise it. If you'd like to know how long we hold a specific type of information, or would like us to delete your data sooner, just get in touch.

8. Your Rights

‍ ‍Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Restrict or object to certain processing

  • Data portability

  • Withdraw consent at any time (e.g. unsubscribe from marketing)

To exercise any of these rights, contact us.

9. Cookies

‍Our website uses cookies to improve your browsing experience. Full details are set out in our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

11. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal data from anyone under 16.

12. Complaints

‍ If you have concerns about how we handle your data, please contact us first at kate@serenitysculptmethod.com.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Changes to This Policy

‍We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.